IT Operations Manager
About the Role
As IT Operations Manager, you lead the technical backbone of a retail organization supporting over 250 independent stores and the central service office. You take full ownership of store automation, core business applications, data infrastructure, cybersecurity, and modern AI implementations.
You define the long-term IT Operations vision and translate business objectives into executed roadmaps and technical deployments. With a seat on the business unit's Management Team and full budget ownership, you actively steer both IT and organizational strategy.
In this role, you bridge the gap between technical operations, store owners, internal stakeholders, and external suppliers. You optimize vendor and contract management to ensure a resilient, data-driven retail infrastructure.
- Bachelor's or Master's degree in a relevant field.
- At least 3 years of proven leadership experience within IT Operations.
- Track record in strategic vendor and contract management.
- Strong analytical skills with a data-driven approach to operational management.
- Demonstrated success in change management and stakeholder management at MT level.
- Experience with retail processes or working in a retail environment is a strong plus.
About Mellow & Jane
We are a specialized IT recruitment agency connecting top tech talent with innovative companies. Our personal approach ensures the perfect match for both candidates and employers.